Support

 

Make Sure You Have the Most Current Version!  The USPTO website is sometimes updated requiring corresponding changes to TrademarkHunter.  You need to download and install the latest version of TrademarkHunter to ensure proper functionality of the program.  To ensure that you have the latest version of TrademarkHunter installed, go to our Download Section (to see your current version, go to Help/About).

 


There are two ways to get support for TrademarkHunter. The easiest way is through the Common Questions section. There you will find answers to common problems and helpful tips. If your question is still unanswered, feel free to submit a question to us for a prompt response.

Common Questions
Quick answers to the most commonly asked questions.

Submit a Question

Was your question answered in the FAQ section? If not, please fill out the form below so we can help you with your question. We attempt to respond to all requests the same business day.
(All fields are required)
Have you fully reviewed the TrademarkHunter Common Questions section to see if your issue is easily fixed
(if not, please visit it before requesting Tech Support)?
Yes   No
Is your computer on a network?
Yes   No
Do you have a firewall on your computer or network (if yes, please identify what type below)?
Yes, it is
No
Do you utilize a proxy for accessing the Internet (if yes, please identify what type below)?
Yes, it is
No
Have you ever been able to successfully search for any trademarks?
Yes   No
Have you ever been able to successfully download at least one trademark?
Yes   No
First Name
Last Name
Company
Subscription Name (See Help -> Registration)
E-mail
Phone
Version (See Help -> About)
OS
Explain problem
NOTICE: This web site provides general information only, not legal advice. You should not act upon this information without independent legal counsel. You must read and agree to the Terms of Service Agreement before viewing this web site or downloading software. To utilize TrademarkHunter, you must have an Internet browser capable of viewing HTML files installed. Neustel Software, Inc. is owned by Michael S. Neustel who is also the owner of Neustel Law Offices, LTD. TrademarkHunter is a Federally registered trademark of Neustel Software, Inc. Information on this website is subject to change without notice. Copyright Neustel Software, Inc.